Framework of IB's CSR System

Taking the characteristics of its industry and the features and culture of the company into consideration, the Industrial Bank has developed a unique social responsibility system based around the principle of integrity. Integrated into its operations, the system aims to protect the interests of shareholders, customers, partners, employees, partners, the environment, resources and society. The system has become a part of the bank's commercial model, corporate mission, core values, vision planning, code of employee conduct and various other areas.

◎For shareholders - stable returns with increased value: providing shareholders with stable returns, managing shareholder investments well and satisfying their demands by delivering increased value.

◎For customers – superior services, enhanced value and mutual growth: providing superior customer services by knowing what clients need, and sparing no effort to help clients gain more and accomplish more.

◎For employees – creating a stage for personal development and enhancing professional skills: taking it upon ourselves to help employees grow by respecting employees and their contributions, and being dedicated to enhancing their sense of achievement.

◎For partners – capitalizing on each other’s strengths for mutual benefit: creating a stage on which all can benefit and seeking to obtain advantages as first-movers.

◎For the environment and resources – promoting harmony between human beings and nature: capitalizing on the major role that financial institutions play in the allocation of social resources and exerting their influence to support resource conservation and environmental protection.

◎For society – repaying society and serving the nation: boldly undertaking social responsibilities, complying with laws and rules, observing commercial ethics and promoting social harmony.